Check An Order
See your order even if you are not a registered user. Enter the Order Number and the Billing Address Zip Code.
You can purchase a physical gift card at all LolaLiza boutiques.
Prefer purchasing it online? Choose between an e-gift card by email and a physical gift card which we will deliver to you by post.
You can use all gift cards both online and offline.
No, you don't. It is up to you how much you want to spend.
You can use as many gift cards as you want per order.
You choose your payment option. Do you have a gift card?
Enter the card number and choose the amount you want to spend. Then pay the balance via another payment method.
Yes, you can! To use an e-gift card (sent by email) at a boutique, simply print off the email with barcode and
present it at the cash desk or use your smartphone to present the code at the cash desk.
Yes, you can! You can use a physical gift card at a boutique or online.
To use a physical gift card online, you only need the 13-digit code that is printed on the card.
You can also order physical gift cards online. You can have these delivered to the store or at home.
Yes, you can do this here.
Yes, when purchasing an e-gift card you can add a personal message. You also get to choose the design.
We regularly change e-gift card designs for special occasions such as Valentine's Day and Mother's Day.
A gift card is valid for one year.
You are responsible for the use and safekeeping of the gift card. You can contact us to block the gift card.
We won't refund the balance. Lost, stolen or illegible gift cards will not be reissued.
If the returned items were paid for with a LolaLiza gift card, you will receive an e-gift card with updated balance.
You will always receive your new LolaLiza e-gift card by email. Even if you paid with a physical gift card.
If you used a combination of different payment methods, you will first be refunded via an e-gift card.
You placed an order of €100. You paid €25 with a gift card and €75 by credit card. Later, you return an item costing €50.
First, you will receive a refund of €25 via an e-gift card (by email), followed by a €25 refund to the credit card you used to purchase the item.
No, you can't. However, you can always give it to someone else.
No, you can't. Please note, if you do enter a LolaLiza Love reward voucher code online and pay for the order, you will lose the value of your code.
So make sure to remove the code from the cart before paying!
No, you can't.
You can find out what your gift card balance and validity is at our boutiques.
Soon, you will also be able to check this at lolaliza.com
Monday till Friday from 8am to 8pm
Saturday from 10am to 4pm