Returns of delivered items

Not completely satisfied with your purchase?
You have 30 days to return items or take them to a LolaLiza shop near you for a return.
This period starts on the day the parcel is delivered. To return an order, go to our returns portal.

Certain conditions apply:
• • The item must be in original condition
• • The article must not have been worn
• • The item must not have been washed
• • The item must not have a persistent odour
• • All labels must still be attached to the item

Items that cannot be returned:
• • Panty's and shapewear
• • Digital and/or physical gift vouchers and discount vouchers
• • Physical gift cards and digital credit notes and discount vouchers

If you want to cancel your order, please go to the cancellation question and fill in the cancellation form.

You can only return once per order via the returns portal. If you subsequently want to return an additional product from your order, you must contact customer service.

To return, first go to our returns portal.

There are two possible scenarios:

• • If you are already logged in to the LolaLiza website, all you have to do is select the order from which you want to return an item.
• • If you are not logged in, you can log in with your Lolaliza details and select the order in question, or directly enter your order number and the e-mail address you used to place the order.

Once you are on the order page, you can select the items you wish to return and select the reason for the return.

Once you have selected all items, you can confirm to select your return method.
Please note that returned items must be in their original condition (unwashed, unworn and untouched), with the label attached.

You have two options:

Please note that returns are free for LolaLiza members (except for outlet products). For non-members, a contribution of €2 will be deducted from the refund amount.

• Option 1: Return to one of our boutiques:

  This option is not available for outlet items.

  • 1. Select the shop to which you want to return the item and confirm.
  • 2. You will receive an overview of your return by e-mail.
  • 3. Go to the LolaLiza shop with the items you wish to return and the return form enclosed in your parcel.
  • 4. The shop will validate your return.
  • 5. You will receive your refund within 3 working days.

  Please note that the amount of the return will not be refunded in cash in a LolaLiza shop. The refund will be made via the original payment method.

• Option 2: Return via a bpost point
  • 1. You will receive an e-mail with an overview of your return shipment. You will also find a barcode and a return label.
  • 2. Put the items to be returned in a parcel
  • 3. Print out the return label and stick it on the parcel. You can skip this step if you choose to use the bpost barcode you received in the e-mail.
  • 4. Next, hand in your parcel at a bpost point.
  • 5. You will receive your money back within 3 working days of receiving your parcel at our warehouse.

Outlet items are items with the outlet badge:

• • Returns with only outlet items cannot be returned to the shop.
• • Returns with only outlet items can only be made via bpost and cost 2 euros (deducted from the refunded amount).
• • The procedure for returning outlet items is the same as for non-outlet items and is through our returns portal.