You can purchase a physical gift card at all LolaLiza boutiques.

Prefer purchasing it online? Choose between an e-gift card by email and a physical gift card which we will deliver to you by post.

You can use all gift cards both online and offline.

No, you don't. It is up to you how much you want to spend.

You can use as many gift cards as you want per order.

You choose your payment option. Do you have a gift card?

Enter the card number and choose the amount you want to spend.

Then pay the balance via another payment method.

Payment via a gift card is possible on our online website, but not available via our LolaLiza app.

Yes, you can! To use an e-gift card (sent by email) at a boutique, simply print off the email with barcode and present it at the cash desk or use your smartphone to present the code at the cash desk.

Yes, you can! You can use a physical gift card at a boutique or online.

To use a physical gift card online, you only need the 13-digit code that is printed on the card.

You can also order physical gift cards online. You can have these delivered to the store or at home.

Yes, you can. When buying a physical gift card, you can provide the shipping address of the person you want to send the gift to in the checkout. So, enter the recipient's address in the "shipping address" field. For the "billing address," simply enter your own address so that the invoice is sent to you.

Yes, when purchasing an e-gift card you can add a personal message. You also get to choose the design.

We regularly change e-gift card designs for special occasions such as Valentine's Day and Mother's Day.

A gift card is valid for two years.

You are responsible for the use and safekeeping of the gift card. You can contact us to block the gift card.

We won't refund the balance. Lost, stolen or illegible gift cards will not be reissued.

You can return any purchased items - regardless of payment method used - within 14 days. Please take into account the returns conditions.

If the returned items were paid for with a LolaLiza gift card, you will receive an e-gift card with updated balance.

You will always receive your new LolaLiza e-gift card by email. Even if you paid with a physical gift card.

If you used a combination of different payment methods, you will first be refunded via an e-gift card.

For example:

You placed an order of €100. You paid €25 with a gift card and €75 by credit card. Later, you return an item costing €50. First, you will receive a refund of €25 via an e-gift card (by email), followed by a €25 refund to the credit card you used to purchase the item.

No, you can't. However, you can always give it to someone else.