“the consumer has the right to notify the Company that they wish to cancel their purchase, without penalty and without reason, within 14 calendar days starting from the day after the date of delivery of the goods or of entering into the service contract. These Terms & Conditions of Sale (the T&Cs) govern relations between

  • Blue Stores, a society registered at the Brussels Register of Legal Entities under company number BE502.938.862, whose registered office is located at Place du Samedi 1, Brussels, (the “Company”)
  • and its customers, individuals, (the “Customer”), who want to purchase from the Company’s website (the “Website”) as identified in article 1 of these T&Cs.

The Customer and the Company together shall be referred to as the “Parties”.
These T&Cs apply to the use of the Website, govern the terms of use for transactions on the Website and govern the conditions of sales of the different products defined in the Website’s sales catalogue as identified in article 1 of the T&Cs.
By placing their order on the Website, the Customer is deemed to have read and accepted these T&Cs unreservedly and waives any right to rely on their own. No exception to these T&Cs shall be allowed except with the Company’s prior written confirmation. The Customer acknowledges that it has the capacity to enter into this contract.
The Company may nevertheless decide to make the validity of these T&Cs subject to other conditions, for example, if there are large orders, advance payments, orders placed by minors or non-payment of previous orders.

Article 1 - Identification

This article provides information identifying the Website, the Company and the legal entities connected to it by various relationships, such as partners or suppliers.
LolaLiza is a trademark used to identify the retail chain brand selling women’s clothes, operated by the Company and the legal entities with which it associates for business activity.
The Company uses the services of Service Providers and technical platform operators (the “Service Providers”) to make the Website accessible to the public at the internet addresses set out in this article.

1.1 Service Providers

The Company uses the services of a payment service provider:

Adyen NV, whose registered office is located at Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, The Netherlands https://www.adyen.com/, a limited company (société anonyme) under European law with company number NL 817154243B01, “Adyen”, AND

Atos Worldline, whose registered office is located at 1442 chaussée de Haecht à B-1130 Brussels, Belgium http://www.atosworldline.com, a limited company (société anonyme) under Belgian law registered at the Brussels Register of Legal Entities under company number BE 0418.547.872, “Atos Worldline”.

1.2 Website identification

The Website to which these T&Cs apply has been published on behalf of the Company and is directly accessible at the universal address URL https://www.lolaliza.com. The Company also redirects the URL configured for other domain names that it owns (collectively the “Redirected Addresses”) to this universal address, including but not limited to:

The Redirected Addresses are considered alternative means of accessing the Website and are therefore subject to these T&Cs. By using one or more of the Redirected Addresses, the Customer acknowledges expressly that they wish to visit the Website and that they accept these T&Cs.

1.3 Contact details

The Company can be contacted at the following postal address, which is also its registered office:
Rue de l'Evêque 26, B-1000 Bruxelles, Belgique
Customer Services can be contacted:

  • By email at customer@lolaliza.com
  • Via the contact form on the Website page published for this purpose and accessible via the Website navigation.

The postal address of Website’s logistics processing centre where products subject to Customer cancellation may be sent is:
LolaLiza Retours - PPRetail Logistics, Boulevard de L’Europe 127, 13000, Wavre, Belgium

Article 2 - Website purpose, orders and contracts

2.1 Website’s purpose

The Website’s purpose is to present the LolaLiza branded retail chain and the products that it markets offers for purchase on the Website.

2.2 Langues

The Website is published in several languages.
The T&Cs are available in all the languages on the Website, but the version that shall be deemed to apply between the Parties shall correspond to the language selected by the Customer to visit the Website and place an order.
By placing an order on a language version of the Website, the Customer acknowledges having read and accepted the corresponding version of the T&Cs as a reference in all their exchanges with the Company in the context of their Website use.

2.3 Orders

The Customer may only place their order on the Website. The order submitted, paid for and confirmed shall be referred to as the “Order” or the “Orders” if it refers to several different Orders.
The Order on behalf of an individual person shall be deemed to have been made by the individual in question.
The Customer accepts that the Order shall be a “B2C” retail transaction and not a “B2B” wholesale transaction.
To place the Order, the Customer must complete the following steps:

  • the Customer views the products offered for sale on the Website by the Company and therefore accepts that the Company has done everything in its power to provide photos and descriptions that are as accurate as possible;
  • the Customer selects the product(s) on the Website that they wish to acquire, specifying if necessary the size and colour as well as the quantity of the relevant product(s) and confirms the selection using the Website button designed to place the products in the shopping basket or bag;
  • the Customer accesses a view of their basket and confirms by clicking on the basket confirmation button which takes them to the page to connect or create their account, with a choice of delivery methods for the merchandise and the definition of the delivery address;
  • The Customer confirms that they accept the T&Cs and submits their payment information by selecting the payment method they wish to use;
  • as soon as confirmation of successful payment processing is provided to the Customer, the Order is deemed to exist within the scope and limits defined in these T&Cs.

2.4 Territories

The Order may only be placed by the Customer if they provide a delivery address in one of the countries covered by the Website as indicated and updated periodically on the Website pages.
The Company reserves the right to update the list of countries covered without prior notice to the Website users. If such a decision affects orders in progress, the relevant Customers shall be informed and their orders processed in accordance with the provisions in force when the Order is placed.

2.5 Contract conclusion

The contract defined by these T&Cs shall be deemed to have been entered into between the Customer and the Company as soon as the Order has been accepted for payment by the payment intermediaries mentioned above, regardless of whether the Order may be subject to anti-fraud checks.
The Website shall confirm all Orders with an email containing all the information relating to the Order.

Article 3 - Price, currency and payment terms

3.1 Price

The product prices and services necessary to fulfil the Order are indicated inclusive of VAT, excluding connection and/or communication charges which shall be borne by the Customer.
The prices invoiced are those in force when the Order is placed.

3.2 Currency

All prices are displayed in euros and the euro is the only currency accepted as payment for the products that the Client wishes to purchase with their Order.

3.3 Payment terms

All Orders are payable before the merchandise is dispatched and exclusively using one of the payment methods offered on the Website.
Payment security is guaranteed by using PCI/DSS-certified Service Providers.
If the Customer and the Company agree that an Order may be paid for using another payment method, the Order shall only be processed at the date of receipt of the Order and the time limits shall only start to run from that date.

Article 4 - Order management

4.1 Product non-availability

In the event of the unforeseen total or partial non-availability of a product for any reason whatsoever, the Company may rectify the Order by modifying the quantity ordered and by refunding the Customer.

4.2 Fraud management

The Company reserves the right to check all or part of the Orders to guarantee that they meet risk management and fraud control criteria.
Depending on the results of its checks, the Company reserves the right to cancel one or more Orders without having to provide any justification to the Customer. In these circumstances, the Company shall cancel any payments by the Customer.

4.3 Preparation

The Company and the Service Providers shall select the products that match the Order and prepare the package (the “Package”) which must be sent to the Customer to fulfil the Order.

4.4 Transport and delivery

The Package is sent to the Customer by the transport method (the “Carrier”) which they select when placing the Order.
Customer Packages can only be delivered to the countries indicated on the Website. Orders for other countries shall not be accepted.
The maximum delivery time for products for delivery in Belgium is 30 days from the date of receipt of the Order provided that the invoice has been paid.
The products shall be dispatched by the transport method selected by the Customer on the Website.
The delivery times indicated are average times and they correspond to processing and delivery times for products to Belgium.

4.5 Delivery to a collection point

The Customer explicitly accepts that their Package shall be available for collection at a collection point for a period defined and communicated by the carrier after they have received confirmation that the Package has been dispatched (the “Availability Period”).
f the Customer does not take delivery of their Package during the Availability Period, the Package shall be returned to the logistics centre and the Customer shall be refunded. The Customer explicitly accepts that the relevant Order shall be cancelled in this case and the Company shall accept no responsibility for the future availability of the products in the cancelled Order.

Article 5 - Checking delivered products

5.1 Complaints

Any complaint concerning visible defects, the non-conformity of the product delivered or the documentation relating to the Order must be formally expressed by the Client, at the latest within 2 working months from the day on which the consumer discovered a defect, by sending

  • - a registered letter to the Company at the postal address mentioned in article 1 of the T&C
  • - or an e-mail to the address mentioned in article 1 of the T&C
  • - or by making an unequivocal statement via the means of communication of his choice (telephone, e-mail, letter...)

5.2 Defective or non-compliant products

When products delivered do not conform to the order, the legal warranty period of two years applies (article 1649bis et seq of the French Civil Code).
All product defects must be notified within two (2) months of the defect becoming apparent. After this period, any right to repair or replacement shall expire.

Notwithstanding the above, you shall not be entitled to any guarantee:

  • or normal product wear and tear
  • if there is abnormal or irrational product use or if the product is used contrary to its purpose
  • in the event of failure to follow the instructions for use and/or maintenance
  • if the product is damaged either intentionally or through negligence
  • if the product is modified by you or through the intervention of a third party who has not been appointed by the Company.
  • in the event of commercial use.

The Website will refund the defective product upon receipt and inspection of the product in question. If the Client has incurred transport costs when sending the Package after placing the Order, those transport costs shall be refunded at the same rate as that in force when the Order was placed; costs incurred by the Customer to return the defective Product shall be refunded at the rate in force for the ordinary postage of a package of the same size and weight as the Package.

Article 6 - Cancellation and withdrawal

6.1 Cancellation

Once the Order is placed the Customer may request its cancellation before the Order has been dispatched. Otherwise the Customer must exercise their right to withdraw upon receipt of the Package.

6.2 Withdrawal

In accordance with Belgian law, the Customer has the right of withdrawal and may therefore express his decision to return all or part of the products in his Order within 14 days following the day on which the Customer received the Package. The exceptions provided for by the Law shall apply without amendment or restriction, in particular if the product ordered was subject to personalisation.

To notify his decision to withdraw, the customer may use the standard withdrawal form provided for this purpose, although this is not obligatory, or make another unambiguous statement by the means of communication of his choice (telephone, e-mail, letter, etc.).

Link: https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf

The Customer shall return the products ordered within fourteen days of communicating his decision to withdraw. He/she undertakes not to do anything that could depreciate the products ordered as a result of handling other than that necessary to establish the nature, characteristics and proper functioning of these products.

If the quality of the products is impaired because they have been used in a manner more extensive than described above, the Company reserves the right to claim damages from you for any loss of value.

In order to return one or more products from an Order the Customer may :

  • - Return it free of charge to one of the Company's shops, after having filled in the return form or indicated by any other means (telephone, email, post...) their decision to withdraw. The refund will not be returned in cash in the shop, but will be returned within 3 days on the initial payment method.
  • - Returning the package by post. The easiest way to do this is to complete the returns form enclosed with the parcel and send the items back to us using the returns slip we have provided. The shipping costs are at the expense of the Cient. The Customer is responsible for the returned products until they are delivered to the Site's logistics centre. The Customer will be reimbursed for all payments made, including, where applicable, delivery costs, without undue delay and in any event within 14 days of us being informed of the consumer's decision to withdraw from the contract.

6.4 Returns procedure

To return one or more products of an order, the customer

  • - Return the order free of charge at one of the LolaLiza shops after announcing it via our returns portal or notify by phone or e-mail. Please note: the refund does not take place in the shop, but goes through the same route as the payment.
  • - Returning the order by post. The cost of returning the items is borne by the customer and amounts to €2 for non-members. The easiest way to return the order is via our returns portal and using the returns coupon given.

The customer is responsible for the returned items until they are delivered to the company's warehouse. The customer will be refunded all payments, including, if applicable, the delivery costs, without undue delay and in any case within 14 days from the announcement of the return. The refund will be made via the original method of payment, unless the consumer expressly agrees to another method of payment and provided that the refund does not incur any cost to the consumer.

6.5 Quality control

When the Customer returns one or more products the Company reserves the right to refuse the return(s) if the quality controls carried out upon receipt of the products provide negative results, if the product returned is not included in the Customer’s order, or if the Customer returns the merchandise outside the legal time limit.

Article 7 - Intellectual property

7.1 Website content

The intellectual property rights to all texts, commentary, illustrations, images and all content reproduced on the Website are reserved. All use, other than private use shall constitute an infringement and shall be punishable under Intellectual Property law except with the Company’s prior written authorisation. Any copy, deletion, modification and total or partial reproduction of the Website are strictly prohibited.

7.2 Comments and user-generated content

Website users may:

  • express criticism, comments or any other content;
  • submit suggestions, ideas, questions and any other information as long as the content is not illegal, obscene, abusive, threatening, defamatory, slanderous, infringing on intellectual property rights or prejudicial to third parties and does not consist of or contain a computer virus, political activism, commercial solicitation, mass mailing, chain letters or any other form of spam.

Content posted by users is their sole responsibility and neither the Company nor the Website shall be held liable under any circumstances.
Users who wish to contribute and post content on the Website must not use a false email address, impersonate any person or legal entity, or lie about the content’s origin.
The Company and the Website managers undertake to use all reasonable efforts to follow and moderate content produced and published by Website users. Any insulting, disrespectful and defamatory content that might be detrimental to the Website’s products and content shall be removed.
The Company and Website managers reserve the right, at their sole discretion, to remove or modify any content, in particular for technical reasons (for example, insufficient storage space, viruses, web page clarity) or legal reasons (for example, due to its defamatory, untruthful, racist or obscene nature or advocating for crimes against humanity). The reasons set out above are examples and should not be interpreted as being exhaustive.
When a user posts content on the Website, they expressly agree to grant the Website, the Company and its affiliates the non-exclusive right, free of charge and for the legal duration of the copyright, to exploit, reproduce, modify, adapt, publish, translate, distribute, sub-licence and post such content throughout the world and on all media. The user who posts content on the Website grants the Website, the Company and its affiliates the right to use the name communicated by the user when they submit content on one of the Website’s pages whether or not it was intended for this purpose.
The user does not assign any moral rights under these provisions.
The user declares and guarantees that in submitting content to one of the Website pages:

  • they own or have the necessary rights over the content that they communicate or publish;
  • that at the date of content transmission: (i) the content is accurate and truthful, (ii) use of the content does not contravene any of the Website’s or Company’s policies that may be published from time to time, including but not limited to privacy and the content’s non-defamatory nature;
  • that it does not harm a third party (in particular that the content is not defamatory).

The user shall indemnify the Website and the Company in the event of a claim by a third party against the Website or the Company except if the Website’s or the Company’s may be held liable for not removing content when it had been notified of its illicit nature.

Article 8 - Limitation of Liability

8.1 Obligation to exercise best efforts

By publishing the Website and making transaction facilities designed to manage online sales available to visitors, the Company only assumes an obligation to exercise best efforts.

8.2 Damages

The Company shall not be held liable for any loss resulting from the use of the Internet such as loss of data, intrusion, viruses, service interruption or other involuntary problems.
The Company shall not be liable for any indirect loss due to the technical malfunction of the Website and in particular operating loss, loss of profit, penalties and damages or expenses.
The products offered conform to current Belgian and European law. The Company shall not be liable for breaches of the law in the country where the products are delivered.

8.3 Rupture of stock and force majeure

The Company shall not be liable for the non-performance of the contract in the event of a rupture of stock or non-availability of a product, a force majeure event, disruption or total or partial strike to postal, transport and/or communication services, flood, fire, etc.

Article 9 - Confidentiality and personal data

9.1 Confidentiality

The Company undertakes to treat as confidential all information processed by the Website that allows the Customer to be identified having used the Website to:

  • buy or obtain a product;
  • submit a question, commentary or complaint;
  • cancel a transaction and return the corresponding products;
  • submit content under the conditions set out above;
  • obtain information from their account and their profile on the Website.

Notwithstanding the above, the Company may disclose aggregate statistics and general demographic information about Website activity.
The confidentiality undertaking is null and void if the information is already in the public domain or if the Customer has not taken care to ensure its protection.

9.2 Protection of personal data

The processing of the Customer’s personal data by the Website, the Company or the Company’s affiliates to manage the customer relationship is subject to the Belgian Protection of Private Life Act of 8 December 1992 as amended by the law of 26 February 2003.
From the moment of registration the Customer has full and free access to their personal data and may request, if necessary, its correction, modification or deletion.
The Website and the Company attach great importance on the Customer’s wishes with regard to the authorised use of their personal data, in particular with regard to commercial contact from the Company and its affiliates. An explicit “opt-in” mechanism is systematically provided to allow the Customer to declare which marketing communications they are willing to accept, it being understood that the following are not included:

  • informative, promotional or marketing content that may be present in service communications necessary to process the Customer's requests and Orders;
  • dynamic displays that may be active on Website to personalise the experience, including the nature of offers on the Website;
  • traffic and behavioural data exploited following Website used to manage Website activity, this data may be given to technical platform providers or partners for technical optimisation or statistical processing.

9.3 Cancelling registration

The Customer may cancel their registration. No Customer personal information will therefore be stored by the Website, the Company or its affiliates. However, the Company and the Website reserve the right to store anonymous transactional data for accounting, statistical and Website management purposes.

9.4 Cookies

By visiting the Website, the Customer expressly accepts the use of configuration files, known technically as “Cookies”. The Company undertakes to comply with the provisions of the Belgian Electronic Communications Act of 13 June 2005 as amended by draft law 2143/10 of 21 June 2012 enacted by the Belgian Parliament.

Article 10 - Miscellaneous provisions

10.1 Changes to the T&Cs

The Company reserves the right to amend these T&Cs at any time without notice other than updating them on the Website.
The Company shall ensure that it archives the different versions of the T&Cs and keeps an up to date record with the changes and the corresponding dates and times. To confirm the dates and times of the T&Cs changes, technical information from the servers and infrastructures used to published the different versions of the T&Cs may be used as evidence.
The version of the T&Cs deemed to be in force is the version on the Website at the time the Order is placed. All transactions completed and paid for shall be subject to the T&Cs in force at the time of final payment of all sums due to the Website for the relevant transaction.
The data recorded by the Website, the Company or its affiliates shall constitute evidence of all transactions between the Company and the Customer.
The data recorded by payment systems used by the Website and the Company shall constitute evidence of all financial transactions.

10.2 Entire agreement

These T&Cs represent the entire agreement between the Customer and the Company in the context of the Website use.

10.3 Assignment

The Company reserves the right to assign, transfer or give to a third party, in any form whatsoever, the rights and obligations of the contract binding the parties.
The Customer may not assign the contract to a third party in any form whatsoever without the Company’s prior written agreement.
The Customer may not assign to a third party any information provided for strictly personal use.

10.4 Severance

If any term of the T&Cs is declared inapplicable or found to be inapplicable for any reason whatsoever, the other provisions of the T&Cs shall remain in force.
The Company shall ensure that within a reasonable time it replaces the inapplicable provision with a new version that is as close as possible to the spirit and meaning originally intended in the wording of the inapplicable provision. Until the inapplicable provision is replaced, it shall not apply and shall be excluded from the T&Cs. The remaining T&Cs shall apply as they are.

10.5 Force majeure

The Company, the Website and any third party involved or contributing to the proper functioning of the Website and the associated services provided shall not be held liable for breach or delay in the performance of their obligations under the T&Cs which arise from causes beyond their control, including force majeure events, acts by civil or military authorities, fires, floods, earthquakes, strikes, riots, wars, acts of sabotage, network disruption, electronic file coding errors, software limitations or inability to obtain telecommunication services or government measures, provided that the relevant parties take all necessary measures to mitigate the effects of the aforementioned circumstances.

10.6 Jurisdiction

The T&Cs are subject to Belgian law and only the courts of the Brussels judicial district sitting in French shall be competent to interpret and resolve any disputes that may arise from their application.